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Refund and Returns Policy

🔁 Returns Policy

Eligibility for Returns

We accept returns on most items within 14 days of delivery if they meet the following conditions:

  • The item is unused, unworn, unwashed, and in its original packaging

  • The return is requested within 14 days of receiving your order

  • You have proof of purchase (such as your order confirmation email)

 

Please note:

  • Personalised or custom-made items (such as shirts printed with custom names, quotes, or designs) cannot be returned unless they arrive damaged or defective.

  • For hygiene reasons, certain items (like accessories or headwear) may not be eligible for return.

 

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 7–10 working days.

Please note:

  • Original shipping costs (£4.00 Royal Mail 1st Class) are non-refundable unless the item was faulty or an error occurred on our part.

  • If the item is not returned in its original condition, we reserve the right to deduct a small amount from your refund to cover loss of value.

 

⚙️ Exchanges

We currently don’t offer direct exchanges.
If you’d like a different size or style, please return your original item for a refund and place a new order.

 

📦 Return Shipping

Customers are responsible for return postage costs unless the product is faulty, damaged, or incorrect.
We recommend using a tracked shipping service (such as Royal Mail Signed For) to ensure your return reaches us safely.

If your item arrives damaged or incorrect, please contact us immediately at:
📧 [insert contact email] with your order number and a photo of the issue.

 

⚠️ Damaged or Faulty Items

We take great care in checking every order before dispatch.
If you receive a damaged or faulty item, please let us know within 7 days of delivery, and we’ll arrange a replacement or refund at no extra cost to you.

 

🚫 Non-Returnable Items

  • Custom or personalised products

  • Gift cards or digital downloads

  • Sale items (unless faulty)

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💬 How to Start a Return

  1. Email jawoodhead1@gmail.com with your order number and reason for return.

  2. We’ll reply with the return address and instructions.

  3. Ship the item securely back to us.

  4. We’ll process your refund once your item has been received and checked.

 

📞 Need Help?

If you have any questions about your order, returns, or refunds, please contact us at:
📧jawoodhead1@gmail.com
 

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